Privacy Policy
Effective Date: November 18, 2025
Introduction
This Privacy Policy explains how Grozy Mart collects, uses, and stores user information.
By using the app, you agree to this policy.
Information We Collect
A) Information Provided by Users
- Name (from Google Sign-In)
- Delivery address and phone number
- Support messages and communication data
B) Automatically Collected Information
- Location (for delivery address assistance)
- Notification permissions (order updates and promotions)
- Device information
C) Data from Firebase Services
- Authentication
- Realtime Database / Firestore
- Cloud Messaging
How We Use the Information
- Account creation
- Order processing and delivery
- Order updates
- Promotions and marketing
- Customer support
- Security and fraud prevention
- App improvement
How We Share the Information
- With Firebase (Google) for backend services
- With legal authorities if required
- With explicit user consent
Payments
- Currently only Cash on Delivery is supported
- No banking details are stored
- If online payments are added, card data will not be stored by Grozy Mart
Data Security
Data is stored on Firebase with industry-standard security.
However, no system can be 100% secure.
User Rights
- Users may update profile information inside the app
- Users can request account deletion via email: groozymart@gmail.com
Children’s Privacy
The app is not intended for children under 13.
Any data for minors is deleted upon detection.
Changes to the Policy
Grozy Mart may update this Privacy Policy at any time.
Contact Information
Email: groozymart@gmail.com
Phone: +92 315 1168730
Terms & Conditions
Last Updated: 02-12-2025
Use of the App
- Grozy Mart provides online grocery ordering services
- The app is intended for browsing, ordering, price viewing, and delivery usage
- Grozy Mart may update, modify, or discontinue services at any time
User Account
- Users are responsible for the security of their own accounts
- Providing false, incomplete, or misleading data is prohibited
- Accounts may be suspended if rules are violated
Orders and Pricing
- Prices may update at any time without notice
- Delivery charges vary by location
- Product availability depends on stock
- Grozy Mart reserves the right to cancel or accept orders
Payments
- Cash on Delivery (COD) is currently available
- Online payments (if available) will always use secure channels
- Orders with pricing errors may be cancelled
Delivery
- Delivery times depend on the user’s location
- Delays may occur due to weather, traffic, or high demand
- Incorrect addresses may cause failed delivery
Returns and Refunds
- Returns are accepted only for damaged, expired, or incorrect items
- Return requests must be submitted within 2 hours of delivery
- Refunds may take 2–3 business days
Prohibited Activities
- Fake orders
- Spam, abuse, or illegal use
- Attempting to hack or manipulate the app
Intellectual Property
All app content including images, logos, and data belongs to Grozy Mart.
Copying or reuse is prohibited.
Limitation of Liability
Grozy Mart is not responsible for system errors, network issues,
delays, or third-party issues.
Changes to Terms
Grozy Mart may update these terms at any time.
Updates will appear in the app.
Contact Information
Email: groozymart@gmail.com
WhatsApp: +92 315 1168730